FAQ
Les bijoux de Julien sont-ils vraiment fabriqués à la main ?
Absolument ! Les bijoux artisanaux incarnent l'art et le savoir-faire de la création artisanale. Chaque pièce est méticuleusement façonnée, formée et assemblée à la main. Bien que des outils mécaniques tels que des fraises, des perceuses et des tours puissent être utilisés, ils sont toujours guidés par les mains de l'artisan, ce qui garantit une touche personnelle et une attention particulière aux détails.
Comment déterminer la taille de ma bague ?
Il vous suffit de télécharger et d'imprimer notre guide des tailles (en veillant à ce qu'il soit imprimé à 100 %), puis de faire correspondre l'intérieur de votre bague au cercle correspondant sur le guide. Veillez à ce que votre bague soit bien ajustée juste à l'extérieur du cercle pour une mesure précise.

I'm planning to propose, but I'm unsure about wich the ring design.
Rest assured, our mission is to help you find a ring that is both timeless and deeply personal. We work with you to select the perfect diamond shape that reflects her personality, design a setting that complements her style, and incorporate meaningful details that tell your unique story. We believe that this moment is about much more than just the appearance—it's about capturing the essence of your love.
To date, none of our rings have ever come back because they weren’t a perfect match. So, you’re in good hands—we’ve got you covered.
An engagement ring is 100% happyness guarantee, no stess here!
Choosing an engagement ring is an exciting experience! We offer a 100% happiness guarantee with every purchase.
If, after buying the ring, you or your partner feel that the design isn’t absolutely perfect, we’ll happily switch it for another model free of charge within 5 weeks of purchase. We’ll transfer your diamonds to the new setting at no additional cost. How great is that?
Is it possible to engrave JULIEN jewelry?
Absolutely! JULIEN offers complimentary engraving to add a personal touch to most of our pieces. Whether it's a meaningful message, a special name, or an important date (up to 22 characters), we're happy to help make your jewelry uniquely yours. Keep in mind, though, that due to the individual nature of each creation, there are a few items that can't be engraved.
What Warranty Do I Receive with JULIEN?
At JULIEN, your satisfaction is our top priority, beginning with our unparalleled service.
Every product purchased from JULIEN is backed by an extensive 5-year warranty, covering any unforeseen defects.
This guarantee allows you to enjoy your piece with absolute confidence and peace of mind.
Can I visit the showroom freely?
For the past few years, we have sometimes experienced that the store gets too busy.
To be sure, it is best to book an appointment via our booking form.
To provide our customers with the best possible service, we prefer to work by appointment.
Call uw 003292333844 or make your booking on the website
When is JULIEN Jewelry open?
Let us share our opening hours with you:
Tuesday, Thursday, Friday, and Saturday from 11:00 AM to 6:00 PM.
On Wednesday, we are open from 11:00 AM to 5:00 PM, or by appointment after regular hours.
Puis-je réutiliser mon vieil or ?
Absolument ! Nous pouvons transformer votre vieil or en une nouvelle création étonnante. Qu'il s'agisse de le fondre ou de l'échanger, nous créerons le bijou dont vous rêvez. Vous fournissez l'or et vous ne payez que les frais de main-d'œuvre et d'affinage. Les matériaux inutilisés vous seront restitués lors de la remise de votre nouveau bijou, ce qui vous garantit une création sur mesure, adaptée à vos besoins.
Important Notice:
Due to current fluctuations in gold prices, JULIEN JEWELRY reserves the right to request an additional fee.
What Type of Gold is Used in JULIEN Creations?
At JULIEN, we use only 18-karat gold in all our jewelry. This means that every piece contains 75% pure gold, whether it's yellow, white, or rose gold. The same high standard applies to all of our gold variations.
What is White Gold?
White gold is a precious metal coated with rhodium, which enhances its bright, white appearance and adds durability. Over time, the rhodium plating naturally wears off, revealing a grayish tone rather than yellow. For those with white gold rings, we recommend periodic re-plating to maintain its brilliance. If you're seeking a ring that remains consistently white without the need for re-plating, we suggest opting for platinum.
What's the Difference Between Natural and Lab-Grown Diamonds?
The key distinction between natural and lab-grown diamonds lies in their origin. Natural diamonds are formed deep within the Earth, while lab-grown diamonds are crafted by humans in a controlled laboratory setting. Aside from their creation process, the most noticeable difference is in the price, with lab-grown diamonds typically being more affordable and holding a lower resale value. Visually, both types are identical, and only specialized tools can differentiate between them.
What Kind of Diamonds Does JULIEN Use?
At JULIEN, we incorporate both natural and cultured diamonds in our designs, carefully selected for their outstanding quality and brilliance. We choose diamonds with a VS1 clarity rating and a color grade of D, E, or F, ensuring they meet the highest standards. Every diamond above 0.30 carats comes with its own certification and a unique laser-engraved code, offering our customers the assurance that they are receiving nothing but the very best.
